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Returns Policy

 

At Galloy Home Decor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy. Please read the following guidelines carefully to ensure a smooth returns process:

  1. Eligibility for Returns: To be eligible for a return, the following conditions must be met:
  • The return request is made within 7 days from the date of delivery.
  • The product is unused, undamaged, and in its original condition, including all accessories, manuals, and packaging.
  • Custom-made or personalized items are not eligible for return, unless they are faulty or damaged.

  1. Initiate the Return Process: To initiate a return, please contact our Customer Support team either by email or phone. You can find our contact details on our website's "Contact Us" page. Provide the order number, product details, and the reason for the return. Our team will guide you through the next steps.

  2. Return Authorization (RA) Number: Upon verifying your eligibility for a return, our Customer Support team will issue you a Return Authorization (RA) number. This number must be clearly marked on the outside of the package to facilitate the return process.

  3. Packaging and Shipping: Carefully package the item(s) you wish to return, using the original packaging if possible. Include a copy of the original invoice or packing slip inside the package. You are responsible for the cost of return shipping, unless the return is due to a faulty or damaged product. We recommend using a trackable shipping method to ensure the safe delivery of the return.

  4. Inspection and Refund/Exchange: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If everything is in order, we will proceed with the refund or exchange process, depending on your preference. Refunds will be issued to the original payment method used during the purchase. Exchanges will be processed, and the replacement item(s) will be shipped to you promptly.

  5. Refund Processing Time: Refunds are typically processed within [number] business days after we receive the returned item(s). The actual time it takes for the refund to reflect in your account may vary depending on your payment provider.

  6. Damaged or Faulty Products: If your order arrives damaged or faulty, please contact our Customer Support team immediately. We will arrange for a replacement or offer a full refund, including return shipping costs, for the damaged or faulty item(s).

  7. Non-Returnable Items: Certain items, such as gift cards, downloadable software, and perishable goods, are non-returnable and non-refundable.

We strive to provide excellent customer service and address any concerns promptly. If you have any questions or need further assistance regarding our returns policy, please feel free to contact our Customer Support team. Thank you for choosing Galloy Home Decor!